[Answer ID: 10330]

I can not access LinkStation; "EM" is included in the product name (host name).

Created 02/22/2011 06:33  |   Updated 04/24/2014 01:41

Cause: It is in the EM mode (emergency mode) because of the damage in the firmware.

Countermeasure: Update the firmware. Call our support center if the situation isn't improved by updating the firmware, and still in EM mode.

The product is in the EM mode when it shows "Product name-EMxxx( xxx will be the last 3 digits of MAC address)" on NAS Navigator2.
Image

You can not open and edit files when the product is in the EM mode.
It can be restored by updating the firmware.
Download the proper firmware, and try to update the firmware.



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